Best Banks in America Case Study

How Jill Burnett and her team at Libertyville Savings Bank are redefining the game of banking... chosen as Best Place to Work three years in a row ROXANNE EMMERICH: Jill, tell us a little bit about who you are and your bank. JILL BURNETT: We’re about a $340 million community bank located in the southern portion of Iowa. We have five locations and are very ag oriented. I have about 50 employees—a great group of people. We’ve been blessed that our employee satisfaction rating is 6.36 out of 7 on our culture survey. RE: Which is amazing. That’s one of the highest in the country. JB: Yes, and run very efficiently. Our asset per employee is typically over $8 million. RE: We’ve had a great partnership for a decade, and the transformation you’ve had is profound. I’m really interested in understanding what life was like before you started your transformation. JB: We did not have a strong direction. We weren’t future-oriented. We weren’t looking ahead, and I would say we w