In a previous blog I talked about change and how we had went through several changes at the bank with our computer software. Well along with those changes were a lot of learning opportunities. It seemed that every day we could find something else to learn. Now, eight months later, those opportunities have slowed down some but we are still trying to utilize all the bells and whistles this computer software has to offer.
In addition to learning all about this new software, we need to take the time to talk to our customers and realize that we can learn from them as well. This winter has been one that will probably enter the record books, with low temps and considerable snowfall. We got to talking to our UPS driver about his routes and difficulties he has had with the weather. He told us that the main advice they had gotten from the UPS “higher ups” is to remember to “walk like a duck”. I didn’t really even think about that until he started walking out the door and demonstrated for us. So imagine a 6’5” man dressed in all brown waddling out the door. Of course we were all laughing as he went on his merry duck like way. The next morning it was cold and icy and all I could think of was “walk like a duck” and it brought a smile to my face.
The winter may be over before any of you get to read this blog, but remember next winter to walk like a duck and you might save yourself an embarrassing moment and a sore behind. Heck, it might even put a smile on your face or someone else’s.